We want you to love what you receive from Kervan Bazaar. If something isn’t right, this page explains how returns, exchanges and refunds work.

Last updated: October 2026

1. Your right to return (14 days)

You may return most products within 14 days from the day you (or a person you nominated) receive the order, without giving a reason. To start a return, contact us within this period at info@kervanbazaar.com or via WhatsApp with your order number and the items you want to return.

2. Items that cannot be returned

For hygiene, health and safety reasons, the following items cannot be returned unless they arrive damaged or faulty:

  • Food and beverages, including Turkish delight, baklava, halva, nuts, dried fruits, coffee and tea
  • Colognes, perfumes, soaps and body-care products whose seal or packaging has been opened
  • Products made or personalised to your specific request

3. Condition of returned items

Returned items must be unused, in their original condition and packaging, with all tags and accessories. Please pack fragile items (glassware, ceramics, lamps) carefully — we cannot accept items that are damaged on the way back because of insufficient packaging.

4. How to send your return

  1. Contact us with your order number and the items you want to return.
  2. We will confirm your return and send you the return address and instructions.
  3. Send the parcel within 10 days of your return notice and share the tracking number with us.

Unless the product is faulty or we sent the wrong item, the cost of returning the product is paid by the customer. For international returns we recommend using a tracked service, as we cannot be responsible for parcels lost on the way back.

5. Damaged, faulty or wrong items

If your order arrives damaged, faulty or is not what you ordered, please contact us within 48 hours of delivery with photos of the parcel and the product. We will offer a free replacement or a full refund, including the original shipping cost — you won’t pay anything extra.

6. Refunds

Once we receive and check your return, we will refund the price of the returned items to your original payment method within 14 days. Depending on your bank or card provider, it may take a few additional business days for the amount to appear on your statement. Import duties and taxes paid to your local customs authority are not refundable by us.

7. Exchanges

If you would like a different size, colour or design, the quickest way is to return the original item and place a new order. If you need help, just ask us.

8. Contact

Kervan Bazaar — Atalar Mah. Doğu Cad. No:62, Kartal / Istanbul, Türkiye
Email: info@kervanbazaar.com · WhatsApp: +90 541 963 82 30

See also: Distance Sales Agreement · Terms & Conditions