Every Kervan Bazaar order is packed by hand in Istanbul and sent with an international express courier. Here is everything you need to know about how your parcel reaches you.
Processing time
Orders are usually prepared and handed to the courier within 1–2 business days.
Express delivery
Most international deliveries arrive within 1–5 business days after dispatch.
Free shipping over $200
Orders over $200 qualify for free worldwide express shipping.
Tracking included
You receive a tracking number by email as soon as your parcel leaves Istanbul.
Carriers
We ship with international express carriers such as DHL, UPS and FedEx. The carrier is selected for each order depending on the destination, parcel size and the fastest available service.
Estimated delivery times
The times below are typical estimates after dispatch. They are not guaranteed and may be longer during holidays, peak seasons or customs inspections.
| Destination | Estimated delivery |
|---|---|
| Europe & United Kingdom | 1–3 business days |
| USA & Canada | 2–4 business days |
| Middle East & Gulf countries | 2–4 business days |
| Asia, Australia & rest of the world | 3–5 business days |
Shipping costs
Shipping costs are calculated at checkout based on your address and the weight of your order, so you always see the final amount before you pay. Orders over $200 ship free.
Customs, duties & taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the recipient. Rules differ from country to country, so we recommend checking with your local customs office if you are unsure.
Packaging
Fragile items such as tea glasses, coffee cups and mosaic lamps are wrapped individually and packed with protective cushioning. Sweets are packed in sealed boxes to keep them fresh during transit.
Damaged or missing parcels
If your parcel arrives damaged, please take photos of the box and the items and contact us within 48 hours of delivery via WhatsApp or info@kervanbazaar.com. We will arrange a replacement or refund. See our Returns & Refunds policy for details.
Where is my order?
Track your parcel with your order number and email.
