Frequently Asked Questions

Add the products you like to your cart, go to checkout, enter your delivery details and pay securely online. You will receive an order confirmation by email right away.

All prices are shown in US dollars (USD). If your card is in another currency, your bank will convert the amount at its own exchange rate.

Yes. Our checkout is protected with SSL encryption and payments are processed by a secure payment provider. We never see or store your full card details.

Contact us as soon as possible via WhatsApp or email. If your order has not been handed to the courier yet, we will do our best to change or cancel it.

We ship worldwide with international express couriers. If your country is not available at checkout, please contact us and we will check the options for you.

Orders are usually dispatched within 1–2 business days and most deliveries arrive within 1–5 business days after dispatch. See Shipping & Delivery for estimates by region.

Orders over $200 ship free worldwide. For smaller orders, shipping costs are calculated at checkout before you pay.

Depending on your country, import duties or taxes may be charged on delivery. These are not included in our prices and are paid by the recipient.

You will receive a tracking number by email when your parcel ships. You can also use our Track Order page.

Yes. We work with traditional Turkish brands, confectioners and artisan workshops. Product pages show the brand or origin wherever it applies.

Sweets are packed in sealed boxes shortly before dispatch. The shelf life and storage instructions are shown on each product page. Most Turkish delight keeps for several months in a cool, dry place; baklava is best enjoyed within a few weeks.

Each lamp listing shows its cable, plug and bulb details. If you are not sure whether a lamp fits your country, send us a message before ordering.

Handmade products such as mosaic lamps, ceramics and textiles can differ slightly in colour and pattern from the photos. These small differences are part of their handmade character.

Yes, most items can be returned within 14 days of delivery. Food items and opened hygiene products cannot be returned for hygiene and safety reasons. Read our Returns & Refunds policy for full details.

Please take photos of the parcel and the item and contact us within 48 hours of delivery. We will arrange a replacement or a refund.

Of course. Simply enter the recipient’s address at checkout and add a note to your order — tell us if you would like a gift message included.

Yes. For company gifts, events or larger quantities, visit our Corporate Gifts page or contact us for a quote.